Privacy
This policy describes how inquiry information may be collected and used when visitors request pump selection help, dealer routing, warranty direction or product documentation through this website.
Forms may collect name, email, phone number, company, product interest, inquiry type and message content. Visitors may also provide installation details such as pump type, basin condition, discharge height or replacement-part needs.
Information is used to respond to requests, route questions to the appropriate support path, prepare quotes, provide dealer guidance and improve the usefulness of website resources. It may be shared with authorized support or sales channels when needed to answer the request.
Visitors may choose to share photos, serial notes, model names, basin measurements, discharge details, installation concerns or maintenance history. Those details help the support team understand the pump request, but visitors should avoid sending unrelated personal information or data that is not needed to answer the question.
The website may use basic technical tools to understand page performance, form use, search terms and general navigation behavior. These tools help improve resource placement, product discovery and the clarity of inquiry paths. They are not intended to collect sensitive personal information.
When an inquiry requires local buying help, warranty review, dealer routing or product follow-up, relevant information may be shared with authorized business partners or service channels. Only the information needed to handle the request should be shared. Those partners may have their own business records and communication practices.
Inquiry records may be kept for a reasonable period so the team can respond, track support history, improve service quality and meet business or legal obligations. Records that are no longer needed should be removed or minimized according to applicable internal practices.
Zoeller aims to handle inquiry data responsibly and retain it only as needed for business communication, support history and legal obligations. Visitors may request that inaccurate contact information be corrected.
Visitors can choose not to submit a form, can limit the information they provide or can ask follow-up questions about an existing inquiry. Some details may be necessary to answer a pump selection, warranty or parts question accurately.
For privacy questions, use the contact form and include enough context for the team to locate the relevant inquiry.